The Mystery of The Facebook News Feed: How to Optimize The Hidden Jewel of Facebook

By Carrie Kerpen

As brands come to understand Facebook more, they learn how to optimize posts to make them more “likeable”, or worthy of clicking like. There are many ways to do this, but the method that is by far the most mysterious to brands is the often misunderstood News Feed.

Currently on Facebook, when you log in as a user, you are brought to a home page that has your Top News Feed. The Top News Feed is a stream of information from your social connections (Facebook Friends, Groups you’ve joined, and Pages that you’ve “liked”) that Facebook thinks is most important to you. It’s not every piece of information being posted by every one of your friends. You have access to that, of course, through the “Recent News” feed—but the default for users who log into Facebook is the “Top News” in  their News Feed.

If you’re a smart marketer, the first thing you’ll want to know is how to get into your target users Top News Feed. And yet, if you’re not a techie, you might find most descriptions of the process quite difficult to digest. Here’s a graphic from the presentation given by Facebook engineers Ruchi Sanghvi and Ari Steinberg at the 2010 f8 developer conference.

I don’t know about you, but when I start seeing anything that looks like my 10th grade math homework, I cringe. What does this mean in plain English? Let’s try it this way: Anything that is posted on Facebook, be it a status update, a link, a video, or some other form of update is considered an object. Since I’m kind of girly, I imagine that object as a big, shiny, diamond ring. Now, bear with me here. I’d like you to think of this said object as a fabulous diamond ring. Your update, that you post, is the center of that ring—it’s the diamond itself.  Whenever a user interacts  with that gorgeous diamond ring through a comment or a like, they are forming the EDGES of that diamond. The more interaction, the sharper the edges (better cut, clarity, color, etc). The crisper the edges, the more likely to show up in a user’s TOP news feed—where they’ll see and interact with you and your ring (maybe they’ll even “ooh” and “ahh” at it’s brilliance!). Let’s look at the criteria to make that perfect diamond ring in a way that an everyday user can understand:

There are three edges that determine News Feed Optimization. The first is how often this user is checking you out. If a user “liked” your page through a Facebook ad, never visited that page, and didn’t have friends who interacted with that Facebook page, the user would be much less likely to see your update. If the user visits your page from time to time, has liked the occasional post, or has viewed photos from your company, your chances of showing up in the News Feed increase dramatically. (And here’s where you see why getting likes initially on your content is so very important—once you’ve got someone engaged, it allows you to continue the dialogue.)

The second edge is strengthened by the type of interaction. One way to think of it is the amount of time a user is engaged with your page. Posted written comments on the status probably weigh more than multiple likes, for instance.  But this edge is also interesting, because when Facebook launches a new product or service, it IMMEDIATELY ranks higher than comments, likes, or any other interaction on Facebook. You may have noticed that when Facebook launched Places, for instance, you immediately saw a post from anyone you had on your friend list who was using the new service. That’s because Facebook weighted Place checkins higher than any other action on Facebook. And so, another trick to News Feed Optimization would be to capitalize on Facebook’s new launches quickly, even if they’re not a part of your long term approach to Facebook.

The third edge is the simplest edge. If your content is recent and has a lot of activity on it, you can count on it showing up in the news feed. Great examples of this include posts on the day of a new product launch, or posts when a baby is born. This is also one of Facebook’s ways to outsmart marketers. If you have to push forever to get likes or comments on your posts, it must not be that interesting. And so, what we can learn from that is to be current, and relevant to your audience. Haste makes waste in the world of Facebook.

By getting engaged to Facebook with the diamond ring strategy of News Feed Optimization, you’ll find increase page growth and interactivity. But, while outsmarting the news feed is an important skill, it’s useless if you don’t first create content that is worthy of being viewed, liked, or commented on. Anyone have tips for how they crack the news feed code? Share here!

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  • http://www.mainelyportraitphotography.com Tammie Grieshaber

    I finally understand some of the inner workings of FaceBook. Maybe it’s the diamond analogy, but now I will approach my posts and comments a bit differently.
    Thank you, Carrie

  • http://www.Facebook.com/BaskingRidgeHomesForSale Chantal Konicek

    Great description! Time to go sharpen some edges. Thanks!

  • http://retaggr.com/page/amywood Amy Wood

    Thanks for this post, nice to get some clarity on this :)

  • http://shelleyroth.com sroth

    Nice Job on the description!

  • roger finch

    Do I assume this is true?
    Interesting to find a reply from a local news figure!

  • http://www.wrapnsuccess.com Carolyn Indreboe

    I’m right there with Amy! So nice to finally have a clear understanding! Thank you.

  • http://virtualmovienights.com/ Michael Alperstein

    Great information Carrie. Thank you.

    Some tips I know:

    I find that asking people questions helps create engagement.

    I would suspect that when other people like someone elses comment, it makes the thread more likely to show up in the news stream

    When possible, I like to educate people on how to “steer” their news stream: http://www.facebook.com/note.php?note_id=381575352178

    Time of day you post and what day you post also seems to be a factor. I have not cracked the code on this though! So if anyone knows the optimal times/days to post, I would love to hear.

    occasionally asking people to share content might be a good idea too. If a lot of people click the “share button” I bet the thread becomes more visible.

    I look forward to reading other tips.

    Thanks again

    Michael

  • http://www.facebook.com/kevindasilvafans Kevin DaSilva, Owner of Facebook Formulas

    Hey Carrie,

    First off, great post and insights. I find a great way to instantly get tons of shares and comments and likes
    is to use Funny!!

    However, I like to make sure that the “funny picture, quote, etc” is somehow related to
    my topic…

    As you can see how I did here…

    http://www.facebook.com/photo.php?pid=1698492&fbid=1639217823336&id=1323492340

    I shared a photo of a Deer Hunter sitting on a highway in front of a “deer crossing sign”.

    And put a quote…

    “Stop chasing your prospects… Why not let them come to you like this guy has figured out?”

    Since I teach online marketers how to Target their Market, Build Personal Brand, etc…

    This photo, while funny, is congruent with my over all theme!

    This built relationship and started conversations that carried over in to many interactions
    on different posts throughout the day.

    Hope this insight was helpful.

    Your Friend,
    Kevin DaSilva
    Facebook Formulas

    P.S. To find photos like this and 1000′s more just search Google for “Funny Pictures” or
    “Funny Quotes” (although I was turn the quote in a picture by making a PowerPoint Slide
    or something since Photos catch the eye a lot more than a text update)…

    Use this technique and you will find tons of awesome stuff to share.

  • http://www.MidnightManagement.com Tiffany Braxton

    Interesting read, and comments. Thanks for posting. The morning and start of afternoon seem to be an optimal time for posting on FB where you get more interaction and individuals actually reading posts, and going through the newsfeed.

  • http://www.creativenorth.co.uk Mo

    Great stuff! Many thanks guys!

  • http://www.facebook.com/scam.fighters.united Eckard Pfeifer

    This interesting and detailed analysis will hopefully be helpful to many Facebook members in understanding important technical background operations.

    But let me just add one li’l thing to it: A Facebook GROUP (as opposed to a Facebook PAGE or a personal profile) CANNOT and DOES NOT post anything into Facebook’s News Feed. Groups may be useful to contact their members via inbox messaging (up to a maximum of 5000 members) which cannot be done by Pages. In order to be visible with your business or organisation within the News Feed, it is therefore advised to create a Facebook PAGE instead of a GROUP, or to have both if you want to get most benefits out of this social network.

  • http://giftique.me/ Fred Perry

    Thank you for such great post! I revealed many important things for me. However, I have a question: How clicking ‘Mark as spam’ on your post by people, who liked a page, affect future posts of this page?

  • http://www.glasscityconnect.com Jermaine Young

    Most of that I derived through simply interacting and using the Facebook features to begin with. I figured that it would have to do something with engaging the audience because I would only see friends in my stream that I recently talked with or commented on anyway. My fan page has content that posts every day so I think that keeps us relevant but I like the idea they put together. Very clever system that is easy to manage.

  • http://www.tinyurl.com/MariansPetServices Marian

    I would appreciate some advice on my business’ page! I have rarely gotten responses on my posts and want to catch more people to interact and to like my page.

    Would having a contest with a $10+ value prize be good in my situation? Should I wait until I get more interaction?

    Please, check out my page. Of course I’d really like you to “like” it no matter your location, then suggest it to your friends. :) THANKS!

  • http://www.tinyurl.com/MariansPetServices Marian

    I would appreciate some advice on my business’ page! I have rarely gotten responses on my posts and want to catch more people to interact and to like my page.

    Would having a contest with a $10+ value prize be good in my situation? Should I wait until I get more interaction?

    Please, check out my page. Of course I’d really like you to “like” it no matter your location, then suggest it to your friends. THANKS!

    http://www.tinyurl.com/MariansPetServices

  • http://www.unfoldingfire.com Blaise

    Marian, it’s probably not appropriate to provide one-on-one site evaluations in post comments because every situation is unique and there are rarely “sound bite” solutions, but after reading your comment, I visited your FB business page. Perhaps I can give you some things to think about.

    1. The purpose of your business page isn’t clear. The posts are pet-related but the majority seem to be general (support for no-kill shelters, adoptions, and a pet food recall for a specialty brand that isn’t commonly available). Of course, these can be valuable, but not as the main content of your page unless one of your goals is to be an information consolidator. There are few posts about you or your business.

    2. You have a very local business. I don’t know how far someone would travel to give their pet a “sleepover” or how far you’re willing to travel for a home call, but I assume it’s not more than a few miles. I would imagine that some of your fans are friends, family or existing clients, and that some are in locations where they would never become clients. Of course, you want interaction on your page, but with whom do you want to interact?

    3. Depending on who your fans are, a $10 service value may or may not be attractive. Remember that you’re a very local business (unless I’m missing something). You may want to reward your more visible and active commenters/supporters but you generally don’t want to “buy” them. And the reward should be something they can use. For example, if an active commenter can’t use your services because they don’t live in your state, the reward should be something they can use where they live.

    4. It seemed that the posts that received Likes or Comments were generally posts about you and your pet clients. If your human clients are on FB, you can use your business page to connect more closely with them and keep them updated on how their pets are doing. Obviously, you want to be careful not to post too much personal information, but people will certainly respond to posts about their own pets. This is something you can offer when people hire you. Your business card or their payment receipt could have the link to your business page and let them know that you post information daily (if that’s something you can really do). Pets usually do something cute or notable (even if it’s only sleeping) every day.

    5. You might add posts about general pet care and health, products you use and why, products you wouldn’t use and why not, and ask open-ended questions. Posting facts doesn’t generally elicit comments unless the topic is controversial or emotional.

    But first, I’d recommend that you think seriously about who your audience really should be and the goals of your business page. A huge and active fan base can be a lot of work, and isn’t appropriate for every business. Sometimes a smaller, more relevant and connected fan base is a better goal. Building engagement with your existing customers and getting local referrals might be the best way to leverage your business page.

    I’m going through a similar process for my own fan page. I have a blog and am on Twitter, but have been slower getting my FB page online because I’m thinking about how it will fit in my marketing plan. Some of the same people follow me on Twitter or read my blog that would be fans of my page and I don’t want to inundate them with copies of the same content, but I do want to provide easy access if, for example, today they’re on FB but not on Twitter. Different issues but the process of thinking it through is the same.

    Best of luck.

  • http://www.rivieramaya.com Claudia

    Thank you very much for this description we will use it!!!

  • Jennifer Hitchens

    Great article Carrie! Question: Is there a way for a page administrator to tell if they’ve been “hidden” from a fan’s News Feed? It’s not necessarily an “unlike” which would show up in Facebook’s Insights. However, the ramifications are just the same – the Page’s status updates would never have the opportunity to show up again in a “fan” News Feed after they opt to “hide” your updates. Any ideas on how to track/manage this? Again, great post! Thanks for sharing!

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  • http://Facebook.com/LikeableMedia Dave Kerpen

    @Jennifer- Yes, Facebook insights also can tell you how many hides you have – just not the specific fans, for privacy reasons.

  • http://www.glennferrell.com/ Glenn Ferrell

    Nice! This helps the whole “top news” thing make sense. Great post!

  • http://helperb.biz Cindy Seipel

    Great info – I was wondering how the Wall worked, because some posts don’t show up until many hours later. I greatly appreciate every piece of info I can get about social media and understanding it. Saves me hours of banging my head against the wall! Kudos…

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  • http://pamutton.blogspot.com/ Pam Utton

    Yes, I tell my friends that if they want more fans that it is important to me in the top news feed. I have a very interactive page by asking questions, getting feedback, and having open house at least once a month. I am always happy when I make top news feed, and try to get there every day to keep my page growing.

  • http://www.lionslinger.com Walter

    Oh my, there’s a lot I should do to implement this. Though I’m a little bit confused, I know I’m going to get this. :-)

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  • http://www.ursocially.com bhanu

    This was a very interesting read in deed. However, Had never understood how other pages use to outperform the current one which I am handling. However,I have clearly understood the overall news feed optimization. I still feel that facebook interaction is still one way, until you follow the methodology of Edge ranking or the diamond ring strategy. This was very simple to understand. Will keep a track of all your articles.. very insightful and engaging as they are simple to understand!

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  • http://www.givejonadollar.com givejonadollar

    I’ve been on Facebook a lot and actually learned a lot from this. I guess it seems the best thing to do is ask questions, and things of that nature, to get people on your feed interacting with you in a meaningful way so they will see your postings more.

    Very good article.

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  • Vin

    Nice article, this is very helpful!
    The analogy of the diamond is interesting, but I thought it might be worth noting that this use of the word ‘Edge’ is a bit out of context. I’m making an assumption that the Facebook Engineers making the presentation were using the software engineering definition of the term ‘Edge’, as in an edge on a graph of connected nodes.

    In this picture:
    O—O
    We have a graph of two nodes connected by an edge. You can imagine a more complex graph of thousands of nodes connected by thousands and thousands of edges. Let’s say I’m a node, and my friend is a node. The ‘edge’ is the piece of content they’re posting which connects us. Since they can do this many times, I actually have several edges connecting me to my friend, and each of them are ranked using the formula above. When Facebook’s News Feed algorithm is deciding what to show in my feed, it looks at all the edges emanating from my node, and picks the highest-ranking ones.

    I’m simplifying things and making certain assumptions about the context of their presentation, but this is probably more in line with their use of the word edge. If I’m wrong, I apologize!

  • http://asultra.com?p=35562 Jared Daggett

    additionally considering the pieces excellent and condition, ask yourself if the piece of antique furniture you happen to be thinking of investing in could well be considered rare and in demand. If you are aiming to purchase antiques to advertise for profit, what is a point of spending money on a top quality, rare item in good condition that nobody wants to buy from you?

  • Nicola

    Great article and great comments, especially Blaze! I learned from every point you made. Thanks!

  • Ivan Bile

    Very useful article!
    It’s so clear now :)

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  • http://www.accelerateyourmarkeing.com Ryan Steinolfson

    Great article.

    I think it all comes down to creating remarkable content.

    If I focus on adding value to my customer base then I think that the three “edges” will come naturally.

    I need to have a title to my content that is going to make people want to read more and I need to provide an answer to a problem that people have in an area that I have a lot of knowledge about.

    If I do those things I will have more people “liking’ my content sooner and commenting on the content more often and visiting my page more often because I am helping solve their problems. :)

    Ryan

  • http://facebook.com/ihy4real jon

    hey, it makes sense! so i just got to get my “fans” to engage more so they’d get my updates more on their news feed? that’s the challenge :D

  • http://www.quincytutoring.com Eric Clark ence

    Love this! Just started a giveaway on our Facebook page, hope it works out.

    Thanks for sharing.

    EC

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  • http://mysecret4u.com Don

    Hi Carrie,

    Thanks for this insight on the workings of FB likes. I too agree your Diamond description is far easier to follow than that of the Facebook engineers equation !
    Yet still I am left a bit bewildered to to how to get my business content into my fan top news feed. As Social Marketing is ever evolving it hard to keep up and ahead of the crowd, but such is life :)

    Don

  • http://www.fanexpertz.com Sunshine Rezai

    When trying to publish a book wouldn’t you protect your story or content with a copyright?

  • Scott

    The real question is why are we spending all this money to get fans who then never see our posts? The only option is to advertise your own posts to your own fans but as FB keeps raising the cost to market to you own fans …. up clost to $2.00 per click, FB marketing has become far less appealing.

  • http://www.acuatia.ca Acuatia Media

    Great post! Our firm recently had to explain this concept to a client, I have to say I like your explanation!

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  • http://www.facebook.com/darlene.devine1 Darlene Devine

    when I post it does not go to news feed any more

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  • http://www.rickycadden.com/ Ricky Cadden

    You’ve outlined a pretty good explanation. One thing that we keep in mind at RadioShack is for every status update (with few exceptions), we try to ask ourselves, “What do I want the user to do during or after reading this update?” The answer should always either be A) click LIKE B) leave a comment or C) share this to their own wall. It might be a combination of those, but that’s getting tricky. Of course, users will naturally do multiple sometimes, but it’s better if you give them a clear direction to at least one.

    Another thing to remember is to mix it up by keeping tabs on what interactions you’re getting most, and try to keep a balance. If you’ve got a bunch of posts that are getting nothing but likes, you need to focus on getting comments for the next update or two. If you’re getting more comments, do a ‘click like’ post. Also, a ‘click like’ post is the quickest/easiest to get a good response, so if you’ve gone a while with lower engagement, a ‘click like’ post can boost your engagement long enough to get that EDGE rank up so your next few posts get seen.

  • http://ashcasmir.blogspot.com/ Ashwin Casmir

    Interesting post Carrie. Although I’d require a slight clarification regarding the edge rank. Would the number of edges active on a particular object influence edge rank in anyway, i.e., will a post having 20 likes/comments on it have the same edge rank as that of a post having 5 likes/comments considering all other criteria remain the same. Thanks 

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  • Terri K

    Very interesting read! I think personal brands, small & large companies, etc. alike all tend to get lost in the strategy that is Facebook marketing. I myself have found that it is indeed necessary to be very patient in reference to increasing engagement via Facebook as well as Twitter for my personal brand via my Website as well as on Radio. This article will most certainly become a bookmarked tab and a reference for when I do begin to set up posts for online and I will be taking much of your suggestions in to consideration.

    Thank you for sharing.

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  • http://www.facebook.com/lbrown21 Libby Brown

    Has this formula changed recently? Any new tips?

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