By Andi Barton
Contrary to popular belief, there are in fact times when you can–and should–pause your community management. The daily expectations from your fans set high standards in terms of response management and customer service. However, there are times when it is better to remain silent, times when controversy is present or events are unfolding offline that are beyond your control. While your engagement may decline if you take a pause, it’s nothing compared to the negative response you could elicit if you continue to speak up on social during sensitive times.
Here are 3 situations during which you should reflect on your need for community management involvement: (more…)