Tag Archives: community manager

Don’t Make This Community Management Mistake

By Charlie Balk   Many major brands are making a major mistake when it comes to community management: they’re not doing it. According to one study of 100 top global brands, 54% don’t reply to people on Twitter.   Why don’t they? Because it requires a lot of effort, planning, training, and logistics to set up [...]

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5 Things Every Community Manager Must Have (that’s not in their job description)

By Mallorie Rosenbluth Today marks a very special day in the world of social media. As the fourth Monday of January gets into full swing, we celebrate a day devoted to some of the hardest working people in the industry – community managers. This job barely existed 5 years ago, and now, we have an [...]

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Ready, Set, Social Media Crisis!

By Cat Thoreson Oh, the life of a Community Manager. It has its ups, downs and all arounds and a hefty responsibility to go with it. Cue in KitchenAid’s mistweet at the beginning of this month.

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