The Importance of Listening

This week’s Watch Me Wednesday is brought to you by one of our Summer 2011 Buzz Builders. Yesterday Dave spoke at the New York Public Library and spoke about the importance of listening. It’s important to not always just listen and always be listening, but to demonstrate that you are doing so. By showing your customers and fans that you hear them you show that you care and can ensure that they will come back to your brand or business. To really drive this point home Dave shared a story involving a trip to Las Vegas, a Tweet, and a hotel that proved to be listening. What brands listen to you on social media? Tell us your story in the comments!