By Barry Hott
When writing content for a Facebook page, it's hard to remember that users aren't on Facebook to read your Facebook posts. They're there to see their friends' photos and activities and, if you're lucky, they won't be frustrated when they see your page's content. So how do you get users to engage with your content when they don't even want to see it?
You need to understand what motivates your fans.
In her post last week, our CEO touched upon a topic that I'd like to expand upon: What drives you to click the 'like' button? Is it a cute kitten? A political point you agree with? A beautiful sunset? A funny story? A greasy hamburger? A friend's new job/relationship/house/pet/car/child? All of these drive back to one key motivation:
When a Facebook user likes, comments, or shares a Facebook post, they know that their friends are going to see (and judge) that action. They obviously don't want to engage with something that they would be embarrassed or ashamed to share, but they also won't engage with something simply if they aren't proud of it. Vegetarians won't like a post about a cheeseburger. Republicans won't share a post about Obama. Wine lovers won't comment on a post about beer. You might get some negative comments from time to time, but generally, engagement comes from a positive place.
If you expect that by slapping your logo on a piece of content you will gain tons of engagement, you're sorely mistaken. Every brand wants users to be proud fans of the brand itself, but that's rarely the case. It's more likely that the majority of fans merely like your brand, but won't necessarily shout it from rooftops. To increase your fan engagement, you need to tap into their pride.
It helps to imagine everyone on Facebook as constantly trying to impress their friends, family members, coworkers, and strangers, trying to prove that they are funny, smart, "in the know", or any number of other positive traits. To get the best engagement, ask yourself: "Would people be proud to share this with their friends and family?" If your content doesn't help impress people, then most users won't engage with it.
It's not easy to know exactly what your fans want, but there are ways you can learn. Do a little research into what makes them tick. You can use Facebook's ad platform to discover your fans' other interests on Facebook or do a Graph Search for users that like your brand as well as other relevant brands or interests. You can also track the types of content that perform best by tagging categories in your content calendar, comparing that with the data from Facebook insights, and replicating your best performing posts.
If you tap into what your fans want and make them proud to share your content, you'll be sure to see more engagement.
What would you post about to make your fans and customers feel proud?